FAQ

Frequently asked questions

HOW CAN I USE YOUR PRESETS, LOOPS & SOUNDS ?

Your purchase is your personal license so you can use our loops & sounds in your productions for any purpose you see fit. All of our loops & sounds are 100% royalty free. Unlike some other companies, there is no clearance needed as long as you have purchased your sounds from us.

DO I NEED AN ACCOUNT TO MAKE A PURCHASE ?

No, accounts are optional. Simply add products you like to purchase to cart, enter your billing data and proceed with checkout. Remember to enter valid e-mail, it’s important because your links will be delivered to this address after payment!

IF I BUY A PRODUCT ON YOUR WEBSITE, WHEN CAN I EXPECT IT TO BE DELIVERED ?

All packs are available as “Instant Download” which means that right after the payment is received by our system (which may take up to 5 minutes in most cases), you will instantly get links to download your product delivered right into your e-mail box.

WILL MY PAYMENTS BE SECURE ?

Absolutely, none of your details that are kept by us are submitted to any 3rd parties and payments are made securely through Paypal.

WHAT EXACTLY AM I BUYING WHEN PURCHASING TUNECRAFT PRODUCTS ?

When you purchase a Tunecraft Sounds product, you are purchasing a LICENSE to use the sounds within your musical compositions. The original producer of the sounds will always remain the OWNER of the sounds.

WHAT FORMATS DO YOU OFFER ?

All Tunecraft Sounds libraries are supplied as industry-standard 44.1kHz/24-bit Wavs. Most of our libraries are also offered Ableton ready. And we also sell a range of presets for Native Instruments Massive, Xfer’s Serum or Xfer’s Cthulhu. Our sounds are designed to be as versatile as possible to allow them to be used as quickly and creatively as possible.

WHAT DO I DO IF I HAVE TROUBLE DOWNLOADING OR UNZIPPING MY PURCHASE?

Some of our products are quite large in file size and may take some time to download on a slower internet connection. In the case that you have used up all of your downloads and your download is incomplete please don’t hesitate to contact us. In the case of an unzipping error this generally has to do with an incomplete download or in the case of Windows users, we recommend Winzip as a reliable unzipping software.

HOW DO I REDEEM A DISCOUNT CODE ON THE WEBSITE?

Add the product to your cart and at the checkout window there will be a box for discount codes. Please carefully enter the discount code exactly as you received it and your cart transaction will be discounted accordingly.

HOW CAN I USE THE SOUNDS?

You may use the sounds in combination with other sounds within your musical compositions. You may release such compositions commercially without payment of any further fees or royalties for such usage. For example, if you are the original purchaser and you used sounds from it to create the soundtrack of a television commercial, simply by combining a drum loop sample with a guitar loop sample, and the TV advert was broadcast hundreds of times, you would keep all the royalties that the advert earns you, because you already purchased a private license to use the sounds commercially. You cannot use the sounds in isolation (i.e. when not within musical compositions) as part of a commercially released project – for instance you cannot use the sounds to make another sample product. Please do not use our product demos as part of your track as they can often contain elements of other libraries and are therefore excluded for use as part of a pack purchase.

CAN I USE YOUR SOUNDS TO MAKE LIBRARY / PRODUCTION MUSIC?

Absolutely. Just as long as you follow the guidelines above – i.e. you use the sounds within your own compositions – that’s fine. Our samples are there to be used!

WHO ELSE CAN USE THE SOUNDS I HAVE PURCHASED?

Only the ORIGINAL PURCHASER of the product has the right to use the sounds commercially. This means that you CANNOT SELL or give the sounds to anyone else. If you do, and they use the sounds within a commercial release, they will have to pay royalties for using the sounds.

I UPLOADED A TRACK THAT USES YOUR SOUNDS TO YOUTUBE AND YOUTUBE SAYS THERE’S A CONTENT ID CLAIM ON MY TRACK, OR THAT SOMEONE ELSE OWNS THE COPYRIGHT. WHAT DO I DO?

YouTube’s Content ID matching works by finger-printing a piece of sound, video and/or music and storing it in a huge database. Every time a video is uploaded to YouTube, that database is scanned to check if that piece of sound, video and/or music has already been uploaded to YouTube and if so, who the rights holder is and how they control their content.

Sometimes, an artist, producer or musician will use our sounds in their track, and then commercially release the track, which includes uploading to YouTube and claiming the copyright on that track. While they own the copyright on the composition itself, when you use our sounds in your track, you are licensing the sound from us, you do not buy ownership – this is outlined in our Licensing agreement. That means that you cannot claim ownership of our sounds or loops on YouTube, even if it used within a track that you do own.

Often, it is a digital distributor who registers the rights holder of a track when the track is being released, and not the original artist, musician or producer and therefore, they are not aware of the problem or terms violation, so this problem can be complicated.

There are two solutions:

YouTube allows users to remove a part of the Content ID reference file. Rights holders must upload the original sound or loop from our pack to remove it from the Content ID database. This way, YouTube will use a part of their music that doesn’t use our sound or loop as the reference, so they will still be able to claim copyright if anyone else uploads that song. This is the responsibility of the rights holder and can be done on this URL: https://support.google.com/youtube/answer/4588501?hl=en-GB

Alternatively, those who have had their music flagged by YouTube’s Content ID matching system can dispute the claim.

Unfortunately, given the large size of our back catalogue, and the thousands of tracks that have been made using our sounds, we cannot assist you in any Content ID issues.

WAIT ! I GOT A QUESTION YOU HAVEN'T ANSWERED !

No problems. Just contact us through the form and one of the team will get back to you ASAP – usually the same day.

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