FAQ

Your purchase is your personal license so you can use our loops & sounds in your productions for any purpose you see fit. All of our loops & sounds are 100% royalty free. Unlike some other companies, there is no clearance needed as long as you have purchased your sounds from us.

For a visual guide and step-by-step demonstration, you can watch this tutorial video: Serum Presets and Skins Installation Guide. This video provides a quick and easy walkthrough to help you install your new Serum presets or skins with ease.

To install new Serum presets or skins, follow these simple steps:

1. Download the preset or skin files you want to install. They are typically available in .fxp (for presets) or .zip (for skins) format.
2. Open Serum, and in the top menu, click on the “Menu” button (the three horizontal lines).
3. From the menu, select “Show Serum Presets Folder” for presets or “Show Skins Folder” for skins. This will open the respective folder where you need to place the downloaded files.
4. In the folder that opens, simply drag and drop the downloaded .fxp files for presets or .zip files for skins. Make sure to keep the folder structure intact if it’s a skin, as some skins may have multiple components.
5. Once the files are in the correct folders, close and reopen Serum to load the new presets or apply the new skin.

Accounts are optional, but if you wish to make a purchase on our website, you must create an account. When you create an account, you will be required to provide certain personal information, such as your name, email address, and billing information. Remember to enter valid e-mail, it’s important because your links will be delivered to this address after payment.
You are responsible for maintaining the confidentiality of your account login information and for all activities that occur under your account.

All packs are available as “Instant Download” which means that right after the payment is received by our system (which may take up to 5 minutes in most cases), you will instantly get links to download your product delivered right into your e-mail box.

Absolutely, none of your details that are kept by us are submitted to any 3rd parties and payments are made securely through Paypal and Stripe.

When you purchase a Tunecraft Sounds product, you are purchasing a LICENSE to use the sounds within your musical compositions. The original producer of the sounds will always remain the OWNER of the sounds.

All Tunecraft Sounds libraries are supplied as industry-standard 44.1kHz/24-bit Wavs. Most of our libraries are also offered Ableton ready. And we also sell a range of presets for Native Instruments Massive, Xfer’s Serum or Xfer’s Cthulhu. Our sounds are designed to be as versatile as possible to allow them to be used as quickly and creatively as possible.

Some of our products are quite large in file size and may take some time to download on a slower internet connection. In the case that you have used up all of your downloads and your download is incomplete please don’t hesitate to contact us.

In the case of an unzipping error this generally has to do with an incomplete download or in the case of Windows users, we recommend 7-zip free utility as a reliable unzipping software.

Since your purchase is a digital product, it is deemed “used” after download or opening, and all purchases made on www.tunecraft-sounds.com are non-refundable or exchangeable. Since the products made available here are intangible, there is a strict no refund policy: Except as set out in this agreement, all sales are final.

If you are a resident of the European Union and you have not yet accessed or downloaded your content, you have the right to cancel the contract for a purchase of Digital Content from Tunecraft Sounds for a refund within a period of 14 days beginning with the day after the purchase
Once you have received your refund, you will no longer have the right to access and use the Digital Content.

Please note that once you access or download any Digital Content that you purchase, you no longer have the right to cancel your purchase of that Digital Content.

If you need to redownload your files but they are not available anymore for some reasons, don’t worry we’re here to help !
Simply contact us using this link or using the link provided in your order confirmation email. Let us know about the situation, and we will assist you in resolving the issue: Include your order information, such as the order number or any relevant details, so we can locate your purchase.

Please note that we have limitations on the number of downloads and the availability timeframe for our digital products to prevent piracy. We closely monitor download activity to ensure the fair use of our products. Any misuse or violation of our terms, such as unauthorized sharing or distribution, will be considered abuse. In such cases, immediate suspension of access to the digital products will be enforced.

If you have any concerns, feel free to reach out to us. We’re committed to providing support and ensuring you have access to your purchased digital products, and we’re always happy to help!

Add the product to your cart and at the checkout window there will be a box for discount codes. Please carefully enter the discount code exactly as you received it and your cart transaction will be discounted accordingly.

You may use the sounds in combination with other sounds within your musical compositions. You may release such compositions commercially without payment of any further fees or royalties for such usage. For example, if you are the original purchaser and you used sounds from it to create the soundtrack of a television commercial, simply by combining a drum loop sample with a guitar loop sample, and the TV advert was broadcast hundreds of times, you would keep all the royalties that the advert earns you, because you already purchased a private license to use the sounds commercially.

You CANNOT use the sounds in isolation (i.e. when not within musical compositions) as part of a commercially released project – for instance you CANNOT use the sounds to make another sample product. Please do not use our product demos as part of your track as they can often contain elements of other libraries and are therefore excluded for use as part of a pack purchase.

Absolutely. Just as long as you follow the guidelines above – i.e. you use the sounds within your own compositions – that’s fine. Our samples are there to be used!

Only the ORIGINAL PURCHASER of the product has the right to use the sounds commercially. This means that you CANNOT SELL or give the sounds to anyone else. If you do, and they use the sounds within a commercial release, they will have to pay royalties for using the sounds.

You are welcome to use the AI-generated visuals provided as bonuses with our packs for commercial purposes, such as creating covers for your songs on streaming platforms.

However, please note that while we offer these visuals to enhance your projects, we cannot guarantee that other customers won’t also utilize them for similar purposes. We encourage you to customize the visuals to make them unique to your brand. Additionally, it’s important to stay informed about the evolving rules and laws regarding the use of AI-generated visuals.

If you have any further questions or need assistance, please feel free to reach out to us.

YouTube’s Content ID matching works by finger-printing a piece of sound, video and/or music and storing it in a huge database. Every time a video is uploaded to YouTube, that database is scanned to check if that piece of sound, video and/or music has already been uploaded to YouTube and if so, who the rights holder is and how they control their content.

Sometimes, an artist, producer or musician will use our sounds in their track, and then commercially release the track, which includes uploading to YouTube and claiming the copyright on that track. While they own the copyright on the composition itself, when you use our sounds in your track, you are licensing the sound from us, you do not buy ownership – this is outlined in our Licensing agreement. That means that you cannot claim ownership of our sounds or loops on YouTube, even if it used within a track that you do own.

Often, it is a digital distributor who registers the rights holder of a track when the track is being released, and not the original artist, musician or producer and therefore, they are not aware of the problem or terms violation, so this problem can be complicated.

There are two solutions:

YouTube allows users to remove a part of the Content ID reference file. Rights holders must upload the original sound or loop from our pack to remove it from the Content ID database. This way, YouTube will use a part of their music that doesn’t use our sound or loop as the reference, so they will still be able to claim copyright if anyone else uploads that song. This is the responsibility of the rights holder and can be done on this URL: https://support.google.com/youtube/answer/4588501?hl=en-GB

Alternatively, those who have had their music flagged by YouTube’s Content ID matching system can dispute the claim.

Unfortunately, given the large size of our back catalogue, and the thousands of tracks that have been made using our sounds, we cannot assist you in any Content ID issues.

No problems. Just contact us through the contact form and one of the team will get back to you ASAP – usually the same day.